The Service Staff at **CMA Colonial Honda** are absolutely AMAZING. During a road trip from Greenville, SC to Williamsburg with my daughters, my Pilot suffered a major transmission failure. After several area dealers turned us away, Helene at CMA stepped up, showed real empathy, and found a way to help us. We had to leave the car and get a rental. The very next day, the Service Manager, Mark, squeezed us into their packed schedule. He called with the tough diagnosis: the transmission was toast. Even though it didn't make sense to fix the car, Mark and Helene’s support didn’t stop there. For the next week and a half, they helped me coordinate removing my stuff, and the vehicle from their lot completely remotely—saving this single mom a 400-mile trip back to Virginia. Their outstanding customer service and genuine care turned a travel nightmare into a manageable situation. Honda owners in the Colonial Heights area are incredibly lucky to have such a competent, empathetic team. Great job, Mark and Helene!

I recieved great and time service; doing my visit. Chad, did great job working with us and understanding our intent and desires.

We don’t normally do sales reviews, however we had such a wonderful experience purchasing our Honda from Augusta Lotts at CMA’s Colonial Honda we felt that it was warranted. From the first conversation on the phone to the delivery of the vehicle, Ms. Lotts made us feel like we were a priority. She actively engaged with us about our vehicle needs, gave us her personal cell phone number, and made herself available when it was convenient for us. She even came to work on her day off to finalize the sale and deliver the vehicle. She was very knowledgeable about the Honda products, warranty and finance options. If you want a sales person that treats you like Family, I definitely recommend reaching out to Ms. Augusta Lotts!

Superb service.

Prompt and friendly good service 💯

The agents were attentive to my wants. And worked diligently to satisfy my pleasure. I appreciate all that was done for me. Thank you!

Everything was great they finished a head of schedule. I barely had time to read my reading material.

I just purchased a 2024 HONDA CR-V at CMA Colonial Honda dealership in Colonial Heights, Virginia. The staff was so courteous, attentive and completely helpful from start to finish. My exceptional saleswoman, Augusta Lotts, worked with me for TWO DAYS STRAIGHT getting me the BEST TRADE-IN for my 2018 Honda CR-V so that I could buy a gently used (24,000 miles One local OWNER; ZERO accidents) updated model with all the upgrades of a new CR-V at a MUCH LOWER sale price! And, we even arrived at a financing arrangement that was just a few dollars a month more than I had been paying previously. I drove my new vehicle home today and it is a dream. I highly recommend CMA Colonial Honda and I am truly grateful for Augusta’s professionalism and kindness!

What I really like this dealer is their service done in reasonable time.

This is Nataliiiiiie Augusta!! Just wanted to shout you out and thanks for putting me in my brand new 2022 Honda Accord Hybrid!!🤍

My experience with CMA's Colonial Honda was excellent. Victor McCluskey was warm, professional, and went the extra mile to surprise my wife with her now car! Thank you Aaron (manager), finance personnel, and CMA's Colonial Honda staff for a seamless experience.